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Please read and agree to the following policies before booking a free guide. 

 

TFG Guide Services Policies, Terms and Conditions

* This page is available in the following languages: French, Korean, Spanish, Italian, Chinese (簡体字), and Japanese.

 Acceptance of the following policies, terms and conditions is required for participation in the TOKYO FREE GUIDE program.

  1. About TOKYO FREE GUIDE
      TOKYO FREE GUIDE, hereafter referred to as TFG, is a purely volunteer group formed to encourage understanding of Japanese culture and people and to promote cross-cultural friendship.
  2. Guides
    • Members of TFG and TFG guides are volunteers who provide guide services out of their own goodwill.  TFG makes no claims or guarantees as to the qualifications or experience of its guides.
    • TFG guides will be wearing or carrying a Guide ID card which displays the TOKYO FREE GUIDE logo, the guide's name, and a valid date.
    • Any and all persons who request and/or utilize the services of TFG will be referred to as "guest(s)" hereafter.
    • Typically, TFG offers one (1) guide per group of guests.  There are no predetermined routes of destinations.  TFG guides will do their best to suggest custom itineraries based upon the needs of each group of guests.  TFG reserves the right to refuse requests or itineraries that TFG deems unreasonable for any reason.TFG guides are unable to reserve events, tickets or otherwise act in as intermediary booking agents.
  3. Expenses
      While TFG guide services are free of charge, guests are responsible for the following expenses:
    • TRAVEL EXPENSES INCURRED BY THE GUIDE while conducting a tour for the guests.  These include any and all public transportation fees incurred after meeting the guest at the appointed meeting place.  Guests are not responsible for costs incurred by the guide while traveling to or from the meeting place both before and after the tour period.  However, guests must pay any costs incurred when the guide is asked to pick up guest(s) at any airport.
    • ADMISSION FEES to museums, temples, events etc. incurred by the guide while providing guide services.
    • MEALS eaten by the guide while providing his or her services to the guest(s).
    • EXPENSES for any additional guides.  The guest(s) will be responsible for any of the expenses outlined in this section for all guides provided to them by TFG.  Typically, only one (1) guide is provided per group of guests.  However, for groups larger than five (5) persons, additional guides may be sent.
  4. Inappropriate Conduct
      TFG and its guides reserve the right to terminate guide services at any point during the tour if the guest(s) exhibit any of the following behavior:
    • UNSAFE or ILLEGAL BEHAVIOR.
    • INAPPROPRIATE SEXUAL BEHAVIOR or advances.  This includes sexual behavior initiated by the guest(s) toward the guide, occurring among the guest(s) and or that initiated by the guest(s) toward persons outside of the tour group.
    • INTOXICATION AND ILLICIT DRUG ABUSE.
    • REFUSING to cover expenses incurred by the guide as outlined in the above section on expenses.
    • ANY CONDUCT, BEHAVIOR, OR ACTION that the guide feels is inappropriate or offensive or reflects poorly upon his or her self or TFG.
  5. Statement of Limited Liability
      TFG and its guides are not responsible for any illnesses, injuries, thefts, losses, or any resulting damages incurred by the guest(s) while using TFG services.  The guest(s) accept(s) full responsibility for any damages, injuries, or losses that he/she/they may incur while using TFG services.
  6. Right to Refuse Service, Conflicts of Interest
      TFG can refuse to offer its services and/or terminate its services to the guest(s) at any point for the following reasons:
    • The guest(s) provide(s) false information through the application form when requesting a guide and/or e-mail exchanges with TFG or the guide(s).
    • The guest(s) attempt(s) to profit or gain monetarily from TFG services or operate(s) a business which attempts to profit or gain from TFG services.
    • The guest(s) paid for or received a referral to TFG services by a for-profit entity such as a travel agency.
    • The guest(s) request(s) to engage in "sexual tourism" in any form or fashion. This includes but is not limited to requests to visit brothels, sexual goods shops, adult book stores and other similar venues which TFG deems inappropriate for its guide services.
    • The guide(s) may cancel appointments with due notice if unavoidable reasons or extreme circumstances (e.g., extreme weather conditions, natural disaster, etc.) occur.
  7. Sudden Cancellation by Guest(s)
      TFG reserves the right to refuse service to guest(s) who have previously cancelled guide appointments without due notice.  This excludes cases in which cancellation was for unavoidable reasons or extreme circumstances.
  8. Process for Being Appointed a Guide
      Guest(s) agree to adhere to the following process when requesting a guide from TFG.
    1. Guest applies for a guide at the relevant form on the website (http://www.tokyofreeguide.com)
    2. Guest receives an acceptance e-mail from TFG.
    3. A Guide is appointed to the guest and contacts the guest via e-mail directly.
    4. If the guest does not receive an e-mail from a guide up to within two (2) days prior to his or her requested tour date, it means that no guide could be found. No further correspondence from TFG to the guest will be issued.
  9. Cases in Which TFG May be Unable to Provide a Guide
      In the following cases, TFG may be unable to provide a guide to the guest(s):
    • There are too many applicants and or a shortage of available guides.
    • A guide cannot be found who speaks the language requested by the guest.
    • A guide cannot be found who is able to meet the guest's request (e.g., starting a tour from 5 a.m., climbing Mount Fuji with a guide, etc.).
    • Guest fails to submit his or her request at least two (2) weeks prior to the requested tour date.
  10. Acceptance of Policies, Terms and Conditions of Tokyo Free Guide (TFG)
      I, the guest, by clicking "Agree" in the form below do hereby state my absolute acceptance of the policies, terms and conditions of TOKYO FREE GUIDE (TFG) as outlined in this agreement.

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